RETURN POLICY

1. Introduction

At AGSOBA, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return policy to facilitate returns, exchanges, or refunds.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

• The item was purchased in the last 30 days.
• The item is in its original condition, unworn, unwashed, and with all original tags and packaging.
• The item is not a final sale or personalized/custom-made product, which are non-returnable.

3. Non-Returnable Items

Certain items are exempt from being returned, including:

• Customized or personalized items.
• Clearance or sale items.
• Gift cards.
• Items that have been used or altered from their original condition.

4. Return Process

To initiate a return, follow these steps:

1. Contact Us:
   
    

   Email our Admin Manager, Agsoba Wale Jiboku (AMA 7681) at [email protected], or visit the AGSOBA Global Secretariat with your order number and the reason for your return.

2. Receive Authorization: Wait for a Return Authorization (RA) number and further instructions from our team.
3. Package the Item: Place the item securely in its original packaging, along with proof of purchase and the RA number.
4. Ship the Item: Send the package to the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to a defect or an error on our part.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
• Partial Refunds: Partial refunds may be granted for items that are not in their original condition or are returned more than 30 days after delivery.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error.

6. Exchanges

If you need to exchange an item for a different size or color, or for a different product, please contact us at [email protected]. We will provide instructions on how to proceed. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with details of the defect and your order number. We will arrange for a replacement or refund, including shipping costs for the return of the defective item.

8. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

• Bank Processing Time: Contact your bank or credit card company; it may take some time before your refund is officially posted.
• Contact Us: If you have done all of this and still have not received your refund, please contact us at [email protected].

9. Return Shipping Address

Please send your returned items to the following address, unless otherwise instructed:

Agsoba Wale Jiboku AMA 7681
Admin. Manager
AGSOBA Global Secretariat

10. Contact Us

If you have any questions about our Return Policy, please contact us:

• Email: [email protected]
• Phone: +234 705 082 0063
• Address: AGSOBA SECRETARIAT ABEOKUTA

This Return Policy is designed to make the return process as easy as possible. Please retain proof of purchase and return shipping details for your records.